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MAGIC MUSIC SHOP RETURN POLICY

Return Policy for Magic Music Shop

At Magic Music Shop, we want to ensure your satisfaction with every purchase you make. Please read our return policy carefully to understand your options for returns and exchanges.

1. Digital Products: We regret that we cannot accept returns or provide refunds for digital products. All sales of digital items are final.

2. Physical Products: We offer a 10-day return period for physical products. If you are not completely satisfied with your purchase, you may return the item within 10 days of the date of delivery. Please note the following conditions:

3. Buyer Pays for Shipping:

  • The buyer is responsible for all shipping costs associated with returning the product, including the original shipping costs. Magic Music Shop will not cover return shipping expenses.

4. Product Condition:

  • To be eligible for a return, the product must be in unused and like-new condition. It should be in its original packaging with all accompanying materials, accessories, and documentation.

5. Unaccepted Returns:

  • Products that show signs of use, wear, or damage will not be accepted for return.

  • Books with user marks, highlighting, or any other marks shall not be accepted for return. If a returned book contains user marks, it will be shipped back to the buyer once the buyer has paid the additional postage for the return.

6. Return Process: If you wish to return a physical product, please follow these steps:

  • Contact our customer support team at info@magicviolin.uk within 10 days of receiving your item to initiate the return process.

  • Provide your order number, the reason for the return, and any relevant information.

  • Our customer support team will guide you through the return process and provide instructions for returning the item.

7. Refund: Upon receiving and inspecting the returned item, we will process your request for a refund. Refunds will be issued to the original payment method used for the purchase.

8. Return Shipping Address: The return address will be issued once the return has been accepted.

If you have any questions or need further assistance regarding our return policy, please don't hesitate to contact us at info@magicviolin.uk

Magic Music Shop reserves the right to modify this return policy as needed. Please review our return policy regularly for any updates or changes.

Thank you for choosing Magic Music Shop for your musical needs.

 

Sincerely,

Magic Music Shop www.magicviolin.uk/shop

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